ACCOUNT MANAGEMENT
Keep Your Account Healthy, Your Listings Live
One unresolved policy violation can suppress your best-selling listing overnight. One ignored IP complaint can trigger an account-level review. Amazon doesn't warn you twice - it acts first and makes you appeal later. Most sellers don't realize there's a problem until revenue has already dropped. We monitor, manage, and resolve account issues before they become account suspensions.
THE PROBLEM
Your Account Is One Violation Away From a Serious Problem
Amazon's enforcement systems are automated, aggressive, and unforgiving. A single listing policy violation can cascade into suppressed ASINs, reduced visibility, or a full account deactivation. We see it constantly: sellers with dozens of open cases going nowhere, performance notifications piling up unanswered, and account health dashboards flashing warnings that nobody's addressing. By the time most sellers reach out for help, the damage is already done.
- Suppressed or stranded listings losing sales for days without anyone noticing
- Intellectual property complaints left unresolved, escalating to account-level warnings
- Stranded inventory sitting in FBA warehouses with no active listing to sell against
- Policy violation notifications accumulating with no structured response plan
- Case log backlogs - dozens of open Seller Support cases with circular, unhelpful responses
OUR PROCESS
How We Protect and Manage Your Account
Account management isn't a one-time fix - it's an ongoing discipline. We build a systematic approach that catches problems early, resolves them fast, and prevents them from recurring.
Account Health Audit
We start with a complete review of your Account Health Dashboard - every metric, every notification, every open violation. We catalog suppressed ASINs, policy warnings, intellectual property complaints, product authenticity flags, and performance metric deficiencies. Nothing gets overlooked.
Policy Compliance Review
We audit every active listing against Amazon's current category-specific requirements: restricted product policies, product detail page rules, image compliance, claims and certifications, and variation structure guidelines. We flag anything that's technically non-compliant before Amazon does.
Case Management & Resolution
Seller Support cases are an art form. We draft precise, evidence-backed cases that speak Amazon's internal language - referencing specific policies, providing proper documentation, and escalating through the right channels when front-line support gives scripted non-answers. We track every case to resolution, not just submission.
Listing Reinstatement
Suppressed or deactivated listings need structured appeals with root cause analysis, corrective action plans, and supporting documentation. We've reinstated thousands of ASINs across every category - from restricted product flags to IP complaints to safety claim violations. We know what Amazon's review teams are looking for.
Proactive Monitoring
We don't wait for notifications. We monitor your Account Health Rating, Order Defect Rate, Late Shipment Rate, and policy compliance status daily. We watch for catalog changes, hijacker activity, unauthorized seller additions, and listing detail alterations that could trigger compliance flags.
Monthly Health Reports
Every month you receive a clear, actionable report covering account health score trends, resolved and pending issues, compliance risks we've identified, and strategic recommendations. You'll know exactly where your account stands and what's being done to protect it - no surprises.
THE DIFFERENCE
What Changes When We Manage Your Account
THE RESULTS
What Professional Account Management Delivers
Account Health Score Protected
Your Account Health Rating stays in the green. We monitor every contributing metric - ODR, late shipments, policy violations, IP complaints - and address issues before they drag your score into dangerous territory.
Faster Case Resolution
No more months-long case loops. We write cases that get results on the first or second submission by referencing the right policies, providing proper documentation, and escalating intelligently when needed.
Listing Reinstatements
Suppressed, deactivated, or removed listings get reinstated with structured appeals built on root cause analysis. We've recovered revenue-critical ASINs across every major category on the platform.
Policy Compliance
We keep your catalog compliant with Amazon's constantly evolving policies - from restricted product rules to detail page requirements to claims and certification documentation. Compliant listings don't get suppressed.
Proactive Issue Detection
Problems caught early are problems solved cheaply. Our daily monitoring identifies listing hijackers, unauthorized catalog changes, and compliance drift before they trigger automated enforcement actions.
Peace of Mind
You shouldn't have to check Seller Central every morning wondering if something went wrong overnight. With active account management, you'll know that every notification is being handled and every risk is being watched.